For Our Tenants

Locked Out or Lost Keys?

What do I do if I locked myself out or lose my keys?

Ray White Concord cannot guarantee a key will be available from our office for replacement, should you lose your keys or lock yourself out of the premises.

Please Call Matt Roffe on 0421 742 226

  • If tenant/s lock themselves out during business hours, they may collect a copy of the key (if available) from the office, leaving a deposit of $100.00. The office key must be returned to Ray White Concord’s office by close of business that day. Failure to do so will result in a replacement key fee being charged.
  • If the tenant wishes for a staff member to attend the property to grant access between the hours of 8.30am – 10.00pm Monday to Saturday this can be arranged at a cost of $75.00, payable on invoice to the tenant.
  • If tenant/s lock themselves out of the property between the hours of 10.00pm – 8.30am Monday to Saturday and at any point on Sunday, subject the staff availability,can be arranged at a cost of $150.00. This fee is payable on invoice to the tenant.

Ray White Concord cannot guarantee a representative from our office will be available to attend all lockout situations & in the event of unavailability, please contact an after hours locksmith. Please contact our after hours Key Custodian – Matt Roffe on 0421 742 226 for further information.